PureFlaxDrape is committed to customer satisfaction. This refund policy applies to returns and refunds for orders placed through www.pureflaxdrape.com.
- Company Information
Company: [XXX]
Registration Number: [XXX]
Registered Address: [XXX]
Contact: linen@pureflaxdrape.com | [XXX]
- Secure Payment Processing
We offer secure checkout through Stripe, supporting major payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, and other regional e-wallets. All refunds are processed using the original payment method used at checkout.
- Statutory Right of Withdrawal (EEA Customers)
Under the EU Consumer Rights Directive, EEA customers have the right to withdraw their purchase within 14 days of receiving the order.
How to exercise this right: Please contact our customer support team via email.
Return shipping costs: Customers are responsible for the return shipping costs. Please send eligible returned items to our European Returns Center:
Return Address: [XXX]
- Damaged or Defective Goods
Quality is our top priority. If your order arrives damaged or defective, please contact us immediately via email with photos of the problem.
Verification and Resolution: Once the issue is confirmed, we will provide a solution immediately, such as a full refund or free replacement.
Convenient Service: In many verified cases of damage, you do not need to return the goods, ensuring you receive a convenient and efficient solution.
- Refund Processing
Once we receive and inspect the returned goods, we will initiate the refund process immediately. Please note that the time it takes for funds to arrive depends on your bank’s processing speed.
- Return Conditions
We reserve the right to review returns based on the condition of the goods. The following situations may restrict returns:
The application was submitted after the 14-day statutory withdrawal period.
The goods show obvious signs of abuse or processing beyond the scope of standard inspection.
This policy does not limit or supersede any mandatory consumer rights granted under applicable local laws in your country.
- Customer Support
Our executive team is ready to assist you with refunds or returns:
Email: linen@pureflaxdrape.com
Phone: [XXX]
Office Address: [XXX]